Shipping policy

At PetLune, we are committed to getting your order to you safely and as quickly as possible.

Shipping Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery time of 7–12 business days.

  • Express Shipping: Estimated delivery time of 3–7 business days.

Please note that delivery times are estimates and may vary depending on the destination, customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.

Import Taxes & Customs Fees

PetLune is not responsible for any import duties, customs fees, taxes, or other charges that may be imposed by the destination country.

Any such fees are the customer's responsibility and must be paid directly by the customer when required by the relevant customs or tax authorities.

Please check your country's customs and import regulations before placing an order if you are unsure about potential additional charges.

Order Processing

Orders are processed and prepared for shipment after payment has been successfully received.

Once your order has been shipped, you may receive a shipping confirmation and tracking information where available.

Please ensure that your shipping address is complete and accurate when placing your order. PetLune cannot be held responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Delays

While we do our best to ensure timely delivery, PetLune cannot guarantee specific delivery dates. Delays may occur due to customs, postal services, shipping carriers, holidays, weather, or other circumstances outside our control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we will be happy to assist you.

PetLune — Bringing comfort and happiness to every pet.